Rewardfinity support

Need help setting up your loyalty program, connecting Shopify, importing members, or delivering a reward? Email info@rewardfinity.com. Every way to reach us is on the contact page.

Book a Rewardfinity evaluation

Merchants evaluating advanced, in-store, or hardware workflows can email an evaluation request. Include your store, region, expected order volume, and the workflow you are assessing. Certified readers remain Coming soon; this request does not place an order or reserve hardware.

What to include

Send your store name, the email used for your Rewardfinity account, and a short description of what you expected to happen. Do not send API keys, Shopify tokens, gift-card codes, PINs, or customer passwords.

Shopify stores

A Shopify store connects by installing Rewardfinity from the Shopify App Store. The app runs as its own workspace inside Shopify admin, with its own members and rewards; it is not linked to a Rewardfinity web dashboard account.

Billing and cancellation

Cancel anytime in the billing portal; access continues to the end of the paid month; no partial-month refunds, except where required by law. Open Plan & billing in your dashboard and choose Manage billing to cancel or see invoices. The refund and cancellation policy has the details; Shopify app plans are changed or cancelled in Shopify admin.

Account and privacy requests

For account access, data export, correction, or deletion, use the same support email. Member requests are handled for the merchant whose program the member joined. The Privacy Policy explains your rights.

Service availability

Check the merchant-readable service status page or the machine-readable status endpoint. Rewardfinity records loyalty activity but never holds customer or merchant funds.