Frequently asked questions

Do customers need a separate Rewardfinity account?

No. Shopify customers use their store identity and the hosted loyalty wallet. Merchants manage the program from the embedded Shopify app.

When are points awarded?

Rewardfinity awards points after an eligible Shopify order is paid. Replayed webhooks do not award the same order twice.

What happens when an order is refunded?

Rewardfinity reverses the matching share of earned points. The original ledger entry remains intact and a new clawback entry records the correction.

How do gift cards work?

A merchant can import gift cards it purchased directly into the encrypted Gift Card Vault. Automatic fulfillment stays disabled until the merchant connects and funds an approved provider directly. Rewardfinity does not hold reward funds.

How do I add Rewardfinity to my storefront?

Open Storefront in the embedded app, launch Shopify's theme editor, and activate the Rewardfinity app embed. An optional app block can also place a loyalty callout on a compatible theme section.

Can I export or delete customer data?

Yes. Merchants can export member data, and Rewardfinity processes Shopify's mandatory customer data request and redaction webhooks. See the privacy policy for retention details.

Where can I get help?

Visit Rewardfinity support. Never send API keys, access tokens, gift-card codes, PINs, or customer passwords in a support request.