Frequently asked questions

No. Customers join a business's program from its join link or QR code and use a hosted member card, so there is no Rewardfinity password to create or remember. Shopify customers use their store identity and the hosted loyalty wallet. A web business manages its program from the Rewardfinity dashboard; a Shopify store manages its program from the Rewardfinity app inside Shopify admin.

No. Rewardfinity runs as a standalone web program and, separately, as a Shopify app. They are separate workspaces: a Shopify store connects by installing Rewardfinity from the Shopify App Store, and the app keeps its own members and rewards inside Shopify admin rather than linking to a web dashboard account. The in-store path is QR-first: a customer scans to join or to record a visit, and staff confirm from a paired device. A shop with no online store at all can run the whole program from the counter.

Install the app from the Shopify App Store, then open Storefront in the embedded app, launch Shopify's theme editor, and activate the Rewardfinity app embed. An optional app block can also place a loyalty callout inside a compatible theme section. No theme code has to be edited by hand.

Plans and the current price for your country are listed on the pricing page. Prices are quoted in local currency, and outside the tier-A markets they are indexed to local purchasing power rather than converted from one sticker price, which is why the number depends on where you are. Paid web plans are offered in 36 countries in local currency, opening in each country as its prices go live; until then that country's pricing page says coming soon. Shopify handles the app subscription charge when you subscribe through the Shopify listing.

Web plans are monthly subscriptions that renew automatically until you cancel. Cancel anytime in the billing portal; access continues to the end of the paid month; no partial-month refunds, except where required by law. Open Plan & billing in your dashboard and choose Manage billing to cancel. We do not currently charge sales tax, GST/HST or VAT. The refund and cancellation policy has the details; Shopify app plans are cancelled in Shopify admin.

Rewardfinity awards points after an eligible Shopify order is marked paid and carries a customer email. Replayed webhooks are idempotent, so a redelivered event never awards the same order twice.

Rewardfinity reverses the matching share of earned points, for partial refunds as well as full ones. The original ledger entry stays intact and the reversal is written as a separate clawback entry, so the balance corrects itself without the history being rewritten.

A merchant can import gift cards it has already purchased into the encrypted Gift Card Vault and hand them out as rewards. Automatic fulfillment stays disabled until the merchant connects and funds an approved provider directly. Rewardfinity does not hold reward funds at any point.

Apple Wallet cards and updates are available for standalone web programs after program setup. Members must add their card to Apple Wallet. Shopify access is not enabled. Google Wallet is a separate configured path, subject to issuer approval.

Automatic gift-card payout through a provider, automatic staff gift-card allocation and the certified NFC reader are Coming soon and are not available to order. Staff gift cards work today only from cards you already own: an owner can hand a staff member a card from the Gift Card Vault. Staff incentives count punches, purchases and redemptions, and a staff member's invitation QR also credits customers who join through it and then make a first eligible purchase. The about page carries the full shipped and not-shipped table, which is the fastest way to check a specific capability before you commit.

Yes. Merchants can export member data at any time while the account is active, and the public REST API reads the same records programmatically, so an export never depends on a support request being granted. Rewardfinity also processes Shopify's mandatory customer data request and redaction webhooks. See the privacy policy for retention details.

Visit Rewardfinity support or email info@rewardfinity.com. Include your shop domain, the page you were using, and what you expected to happen. Never send API keys, access tokens, gift-card codes, PINs, or customer passwords in a support request.