Staff & devices

Give staff a clear path to recognize customers.

Keep the current QR-first scanner path visible, then review access records and device state from the owner-managed Staff & Devices workspace.

Get startedRequest an evaluation

See the rhythm

Small moments, made visible.

Three views of the same promise: recognize the visit, show progress, and give the team a clear next step.

01 / EarnCustomer loyalty

A reason to come back.

A welcoming card keeps the next reward close, without asking customers to learn a new system.

ROAST & CO.DIGITAL CARD
Good to see you again,Sarah.
NEXT REWARDA coffee on us.5 of 7 visits
ProgressRewardsActivity
One visit closer.Sample progress · not a live member
Illustrative member view
02 / RecognizeMember history

Remember the person.

See the useful thread across visits, orders, and rewards so the counter feels personal.

SM
Sarah MorganMember since Apr 2026
Active
Current balance240 points60 to next reward
  1. ✓Earned 20 pointsMorning purchase · Today+20
  2. ↗Redeemed rewardFree drink · 12 Aug−80
  3. •Joined the programQR counter sign-up · AprStart
Next best moment Invite a return
Illustrative activity · no live customer data
03 / MeasureMerchant view

Know what is moving.

A calm operating view turns visits and rewards into signals your team can act on today.

OverviewLAST 30 DAYS⌄
Returning customers842↑ 18%
Visits1,246↑ 15%
Customer activityIllustrative data
1 Jun15 Jun30 Jun
Returning customersSample trend · not measured results
↑ 18%Return signal
Illustrative dashboard · figures are examples
Staff & Devices

Operational states without device promises.

Access records
Owner-managed records are presented as access and credential state, not a people directory.
Device state
Paired, revoked, and recorded recency states remain visible in the existing workspace.
QR available now
QR scanning is available now; no NFC reader purchase is required.
Planned NFC
The planned Rewardfinity NFC device remains unavailable until provider, exact SKU, certification, commercial support, supply and fulfillment, and physical canaries are verified.

Your brand, carried closer

Unmistakably yours.
Every time they return.

The morning coffee spot. The favourite salon. The shop around the corner. Explore a different member-card look for every kind of regular.

See the member card
Illustrative preview

Showing Coffee shop · 1 of 6

9:41
RRosa Coffee Club
6 / 8STAMPS
☕☕☕☕☕☕☕☕
MEMBERAsha Patel
NEXT REWARDFree coffee
DEMO SCAN AREA · NOT SCANNABLE
Coffee shop

Rosa Coffee Club

2 stamps to your next reward

Customize Coffee shop
9:41
MMiette Sweet Rewards
7 / 10STAMPS
🥐🥐🥐🥐🥐🥐🥐🥐🥐🥐
MEMBERPriya Sharma
NEXT REWARDAny treat
DEMO SCAN AREA · NOT SCANNABLE
Bakery & dessert

Miette Sweet Rewards

3 stamps to your next reward

Customize Bakery & dessert
9:41
VVela Visit Club
4 / 5STAMPS
✿✿✿✿✿
MEMBERPriya Sharma
NEXT REWARDTreatment reward
DEMO SCAN AREA · NOT SCANNABLE
Salon visit card

Vela Visit Club

1 stamp to your next reward

Customize Salon visit card
9:41
NNorth Chair Club
5 / 8STAMPS
✂✂✂✂✂✂✂✂
MEMBERJordan Lee
NEXT REWARDFree cut
DEMO SCAN AREA · NOT SCANNABLE
Barbershop

North Chair Club

3 stamps to your next reward

Customize Barbershop
9:41
EEveryday Members
5VISITS
MEMBERMalik Jones
NEXT REWARDNext class
DEMO SCAN AREA · NOT SCANNABLE
Gym & fitness

Everyday Members

pairs with visit points

Customize Gym & fitness
9:41
CCommon Rewards
240POINTS
MEMBERLeo Martin
NEXT REWARD$10 off at 500
DEMO SCAN AREA · NOT SCANNABLE
Retail & boutique

Common Rewards

pairs with points + VIP tiers

Customize Retail & boutique

Design examples, not live passes. Wallet availability depends on merchant configuration. Open Card design

Same lovely customer. A different next chapter.

Leave the paper behind.
Keep the personal touch.

See what changes when the reward—and the relationship—has a place to live.

01 — 05 / THE EVERYDAY DIFFERENCE

A familiar face.
A connected experience.

01Progress
Visible on a member card
02Member history
Recorded on the member profile
03Owner review
Review activity in your workspace
04At the counter
Paired scanner or email lookup
05Reward moment
Review eligibility and redemption

An illustrative workflow comparison, not a performance benchmark. Program settings and configured connections determine availability.

Explore the full comparison
Made to show the experience. No customer data.

Run the available path

QR scanning is available now; no NFC reader purchase is required.

Plan without overpromising

The planned Rewardfinity NFC device remains unavailable until provider, exact SKU, certification, commercial support, supply and fulfillment, and physical canaries are verified.

Staff gift-card rewards — Coming soon

Staff gift-card allocation is not enabled. A separate audited allocation backend is required before staff gift cards are available.

Questions people ask

How do I pair a staff iPhone with my Rewardfinity account?
From Staff & Devices. Name the device, choose a location if you use locations, and create a pairing QR, then scan it once in the Rewardfinity Staff app on the iPhone. The pairing QR expires after five minutes and works only once, and no owner or staff key has to be shared. A phone that is already paired cannot be paired again until its current pairing is revoked.
How do I cut off a staff phone that is lost or no longer used?
Revoke it in Staff & Devices. Each paired device has a Revoke button, which ends the device and its scanner credential together, and the device then shows as Revoked. Requests from that phone are refused from then on. A standalone staff scanner key used on the web counter is revoked separately in Settings. Both actions are written to your audit records.
Can I limit which customer details a staff device can see?
Yes, device by device. Each paired scanner has a setting for customer profile, consent and redemption history, which covers email, birthday, membership dates, approved customer fields, consent and recent rewards. It stays off until the owner turns it on, only the owner can change it, and every change is recorded. Staff access opens the counter scanner only; business settings remain owner-only.
What does the staff device list show me?
It shows each device's name, whether it is Paired or Revoked, and whether it was Recently seen. Recent means activity recorded in the last 24 hours; it is not a live connection check. You also see its location, app version, operating system version and last-seen time, and you can rename it or move it to another location. Access records summarise enabled and revoked credentials, not a staff directory.
When will the Rewardfinity NFC device be available?
It is not available yet, and it cannot be ordered. The planned Rewardfinity NFC device is marked Coming soon and stays unavailable until its provider, exact SKU, certification, commercial support, supply and fulfillment, and physical canaries are verified. You do not need it to run the counter: QR scanning is available now, and no NFC reader purchase is required.
Rewardfinity Staff

For your team at the counter

Your counter.
Now connected.

Give staff one focused place to find a member, record a visit and help with a reward. Customers use their member card—they do not need the staff app.

Download on theApp Store See staff device setup

For iPhone. Account setup and device pairing are completed separately.

Rewardfinity

See the next step for your program.

Create your account, or contact support to evaluate the operating path that fits your store.

Get startedRequest an evaluation