Do I need both products?
No. Customer Loyalty and Staff Incentives work separately. Start with what your business needs, or use both in a shared workspace.
Do customers need to download the staff app?
No. The Rewardfinity Staff app is for your team. Customers join your program and use their digital member card.
Who chooses the rewards?
Your business chooses the program rules and rewards. All merchant cards and offers in this preview are illustrative examples.
Are the revenue numbers guaranteed?
No. The calculator shows an assumption-based gross-sales example, not measured results, profit or guaranteed uplift. It excludes reward costs and program fees.
Can this preview change my account?
No. Everything here is local and uses fictional data. Account access is an explicit handoff to the live Rewardfinity service.
Is Rewardfinity free?
Where web plans are on sale, new web workspaces include a 60-day launch trial of the loyalty, promotions and spin-wheel software. The trial starts when the workspace is created, with no card required and no automatic charge. Channel campaigns and gift-card payouts are coming soon. Reward funding and connected-provider usage are separate. The Shopify app has a separate Free plan for up to three active discount rewards.
Do I need a credit card to sign up for Rewardfinity?
No. Where web plans are on sale, a new web workspace starts its 60-day trial without a payment step. Trial expiry never creates a subscription or charges you; paid web access requires choosing an available plan and completing checkout. In the Shopify app you choose and approve a paid plan through Shopify's own app pricing, Shopify takes the payment, and Rewardfinity does not collect payment-card details. Grow and Scale in the app each start with a 14-day trial.
What is the difference between Free, Grow and Scale in the Rewardfinity Shopify app?
The only difference is how many discount rewards a store can keep active: three on Free, twenty on Grow and a hundred on Scale. The loyalty features are the same on all three. According to the app listing, Grow is $29 and Scale is $59 every 30 days, billed by Shopify in US dollars after a 14-day trial.
What happens to my rewards if I downgrade my Rewardfinity Shopify app plan?
They stay active. A downgrade never switches off a reward you already have. It only blocks new ones: the app refuses a new reward until the store has fewer active discount rewards than the new plan allows. A store with 15 active rewards that moves from Grow to Free must switch off 13 before it can create another, because 2 is the most that is under the limit of 3.
Can I cancel a Rewardfinity web plan, and do you give refunds?
Yes, you can cancel anytime in the billing portal: open Plan & billing in your dashboard and choose Manage billing. Web plans are monthly subscriptions that renew automatically until you cancel; cancelling stops the next renewal, and access continues to the end of the month you have paid for. We do not refund partial months, except where required by law. The refund and cancellation policy has the details. Shopify app plans are changed or cancelled in Shopify admin.
Do Rewardfinity web prices include tax?
We do not currently charge sales tax, GST/HST or VAT on web plans, so the amount shown at checkout is the amount charged. If that changes, we will tell subscribers before it applies to them. Shopify app charges are billed by Shopify.
Why does Rewardfinity cost different amounts in different countries?
Web prices are set separately for each of 36 countries and follow local purchasing power, not one global price. Grow is $29 a month in the United States and ₹499 in India, which is roughly US$6. The pricing page shows the price for the country your visit comes from, and you can pick another country. The Shopify app charges in US dollars wherever the store is.